Welcome to our store
100% Brand new and high quality
Color: As shown in the picture
Not:There are two kinds of packing. One is with a box. One is without a box (opp).
Please fill in the full name, if you do not fill in the full name, your courier will not be able to send
To avoid any delay of parcel delivery,please mind your Email messages within 3 days after payment has been done, since there may be some important informations to be confirmed with you.
1. Worldwide shipping.(Except few countries)
2. Orders will be processed within 1-5 working days after the verification of payment.(99% Orders will be processed within 1 days after the verification of payment.)
3. The price for the item is excluded any customs tax. Our company will be not responsible for any custom duties in the destination country.
4. The delivery time is based on the shipping methods. For a fast shipping way, like DHL, it will take 5 to 10 working days. And for a economic package, it will take 15 to 60 working days. Please feel free to contact us if you have any question.
5. if you haven’t got the parcel within the shipping time, please contact us in time, we will check it for you with the shipping company.
After-sale service and guarantee
Although we want to do the best, mistakes or accidents maybe happen.
If the package is lost, a full refund or recharge is made.
If the product is damaged or defective, a partial or full refund or return is made.
If the product is wrong, full refund or return.
On chromatic aberration:
Colour difference between item and photos may exist due to different cameras, light, shooting angle and displays we use, if you requir very stictly of goods color, please buy after thinking twice.
If you have anything unsatisfied, kindly please contact us before leaving a negative review. We will spare no effort to solve the issue that you have encountered. As a responsible seller, the principle of our service is that the client is the god, and making each client feel 100% satisfied is our ultimate goal. If you are satisfied with our products and service, please take one minute and give us a 5 stars. Thank you very much for your support.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trendyfashiondesign.Com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of trendyfashiondesign.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.